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Policies

1. Privacy Policy

 

Information We Collect:

  • Personal info: name, email, phone number, billing/shipping address.

  • Payment info: card details (processed securely via third-party providers).

  • Website usage: IP, browser, cookies, analytics data.

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How We Use Your Info:

  • Order fulfilment and customer support.

  • Marketing communications (if you opt in).

  • Website analytics and improvement.

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Data Sharing:

  • Shared with payment processors and advertising partners only.

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GDPR/UK Compliance:

 

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2. Terms & Conditions

  • You must be 18+ or have guardian consent to use the Website.

  • All information on the Website is for lawful use only.

  • Product descriptions are as accurate as possible, but availability and prices may change.

  • All content (text, images, logos) is owned by us; do not copy without permission.

  • We are not liable for indirect or consequential damages from use of the Website.

  • These terms are governed by the laws of England and Wales.

 

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3. Shipping, Returns & Refunds

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Order Processing:

  • Orders are processed in 3-5 business days.

  • You will receive email confirmation when your order ships.

 

Shipping Methods & Times:

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UK    |    Standard Delivery    |    3–7 days

UK    |    Express Delivery       |    1–3 days

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Shipping Costs: Calculated at checkout; free shipping promotions may apply.

Tracking: You’ll receive a tracking number via email.

Customs: You are responsible for any duties or import fees.

 

Refunds:

  • No refunds are available; all sales are final.

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Exchanges for Damaged Goods:

  • Notify us within 7 days of receiving a damaged item.

  • Return the damaged item to us (in original packaging if possible).

  • Replacement will be sent after verification.

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Books:

  • No refunds or exchanges on books (printed or e-books).

 

Shipping Issues: Contact us immediately at Starveiledbookstore@gmail.com if your order is lost or delayed.

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4. Contact Information

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For any questions regarding these policies:

Email: Starveiledbookstore@gmail.com

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